Frequently Asked Questions

The best and fastest way to place an order is through our online ordering system. In addition, you can always email us or reach us at one of our locations. Our staff will be happy to help you with all your questions regarding your order.

Since everything is baked fresh overnight, we can provide same-day pickup orders only if the requested cupcakes are in stock in the stores. You can reach the stores by phone to reserve the desired products for the same day.

We unfortunately cannot deliver orders on the same day. You can order until 7 p.m. on our website for next-day delivery to your desired location.

In addition to cupcakes, Momade sells fine pastries, macarons, personalized cakes and chocolates, cookies and melocakes.

Mini cupcakes: diameter of 3 - 3.5cmMedium cupcakes : diameter of 4.5 - 5 cmStandard cupcakes : diameter of 6 - 6.5 cmMega cupcake : 4 to 10 peopleGiant cupcake : 10 to 12 people (conical cupcake)

At Momade, we cater to your wedding, birthday, baby shower, corporate party, event, summer bbq, graduation party, diet, mother-in-law and more! We also make personalized pastries and cakes. For personalized orders, please contact us through our contact form.

For large quantity orders (cupcakes only!) we provide the following discount :From 50 pieces : 3%From 250 pieces : 5%From 500 pieces : 7.5%

We deliver your order ourselves - to your home, office or other desired location - in our specially equipped and refrigerated vans. This way we are sure you can enjoy our quality.

To obtain the correct delivery cost, we advise you to enter your order in our webshop. That way, the correct delivery cost will be calculated for you based on your zip code. If you want multiple delivery addresses, please contact us via the contact form.

Everything is packed in our own Momade packaging. We have different sizes so that the products are firmly packed and can be easily transported. We provide individual packing up to 5 products free of charge, from 5 products onwards we can pack them individually at an additional cost if required. Please contact us for this using the contact form.

We can package all products as a gift, please remember to include this with your order. If you would like to add a personal message to your order, please contact us via our contact form.

We rent out both large and small etagères. For this we ask a rental price of €15 for the small one and a deposit of €50. The large etagere has a rental price of €25 and a deposit of €100. You will get the deposit back if you return the etagere in the same condition.

We carry low gluten/sugar/lactose poor and vegan cupcakes. All our products may contain traces of nuts, gluten, milk and soy.

No alcohol is used in our products.

Only fish gelatin is used in our patisserie.

In our stores you can pay with both Bancontact, MasterCard/Visa and cash. Online you can pay with both Bancontact and MasterCard/Visa.

With your online order, you can obtain an invoice at checkout. When ordering locally, ask our employee(s) for an invoice that will be delivered later via email after leaving your invoice information.

In our stores we have gift vouchers of €5, €10 and €20.

We do personalization in 2D (logo, name, photo, text...) and 3D (hand sculpted). All we need is your text or photo in Jpg file or Pdf file. For a personalized order, please contact us so we can get the desired result together.

Personalized orders must be placed at least 9 business days in advance.

Cupcakes are best stored for 3 to 4 days in a 7°C refrigerator. When consuming the cupcakes, remove them from the refrigerator half an hour in advance. Macaroons are best stored 7 to 8 days in a 4°C refrigerator. Patisserie is best stored for 2 to 3 days in a 4°C refrigerator.

All products are manufactured in our own workshop.

All payments are secured through our payment system Mollie.

You can reach us through our stores, email info@momadecupcakes.be and on our phone number +32 3 233 33 23.

Please forward your resume and motivation to info@momadecupcakes.be, where we will reply to your application as soon as possible.